(The night previous we had a customer shoplift about $300 worth of merchandise while I was on shift. Thankfully, while she did get away with quite a bit, she escaped with only one boot of a pair as I had removed the second boot, with ink tag intact, pending acceptance of her check.)
Me: “Thank you for calling [store name] what can we help you find today?”
Caller: “Hi! I was at your store last night and the lady that helped me shorted us a shoe!”
Me: “Oh, I’m sorry to hear that. What style was it?”
Caller: “A [brand]. It was the right shoe. She was going to take the tag off and never did! I live far away so do you think you could transfer it to the [different location] store?”
Me: “I don’t believe that would be feasible as we don’t have a way to get it to that store, but we might be able to mail it to you! Can I get your name, phone number, and address?”
Caller: “Sure. It is [name, number & address].”
(I get off the phone looking like the Cheshire cat. The thief had just given her full name, phone number, and address.)
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